The "Corporate Wiki" (Confluence, Notion) helps companies die slowly. As soon as you write a document, it begins to rot. It becomes outdated. And even if it is accurate, nobody can find it. We spend 20% of our week just looking for information.
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The future of Knowledge Management isn't "Organizing Folders"; it is "Indexing Vectors."
By feeding your docs into a Vector Database, you create a "Group Brain." An employee asks: "How do I process a refund over $5k?"
- Old Way: Search "refund". Find 15 docs. Open "Refund Policy 2023.pdf". Read page 4.
- New Way: The AI says: "For refunds >$5k, you need VP approval. Fill out Form 88 and Slack it to Sarah in Finance. (Source: Finance Handbook v4)."
The "Living" Doc
Crucially, the AI can flag gaps. "User asked about 'Maternity Leave in France' but I have no document covering that." This alerts HR to write that specific policy. The documentation grows organically based on what people actually need, not what you think they need.