Background

Slender Morris Furnishings Automates Order Fulfillment with Custom AI Agent

A bespoke AI automation agent bridges the gap between the CIN7 Core ERP and the Machship logistics platform, eliminating manual data entry, eradicating shipping errors, and enabling the business to scale operations seamlessly.

Onboard Your Virtual Employee

Background

Slender Morris is a premier wholesale furnishings supplier based in Australia, renowned for providing high-quality fabrics and materials to a discerning clientele of interior designers, furniture manufacturers, and retailers. With a consistently growing volume of daily orders, maintaining operational efficiency and accuracy in their pick, pack, and ship process is critical to upholding their reputation for excellent customer service.

The Challenge: Manual Processes Create an Operational Bottleneck

As Slender Morris expanded, its order fulfillment process struggled to keep pace. The workflow was heavily reliant on manual tasks, creating a significant operational drag that was both time-consuming and fraught with risk.

Repetitive Data Entry

Warehouse staff had to manually copy-paste customer names, addresses, and order details from their CIN7 Core ERP into the Machship logistics platform to book each shipment. This tedious process consumed valuable staff hours daily.

High Risk of Human Error

Manual data entry inevitably led to errors—incorrect postcodes, misspelled street names, or wrong carrier selections. These mistakes resulted in failed deliveries, costly return fees, and frustrated customers.

Delayed System Updates

After a shipment was booked in Machship, the tracking number and carrier details had to be manually copied back into CIN7 Core to update the order status. This delay meant that customer service and sales teams often lacked real-time, accurate shipping information.

Lack of Scalability

The manual workflow was a direct barrier to growth. Handling an increase in order volume would require hiring more administrative staff, increasing overhead without improving efficiency. The existing process simply could not scale.

The Solution: A "Zero-Touch" Integrated Fulfillment Workflow

A custom AI-powered automation agent was developed to serve as the intelligent bridge between CIN7 Core, Machship, and the company's physical warehouse printers, creating a completely automated fulfillment pipeline.

The new workflow operates seamlessly in the background:

  1. 1
    Automated Order Ingestion: The moment a sales order is marked as "ready to pick" in CIN7 Core, the agent is triggered.
  2. 2
    Intelligent Data Mapping & Shipment Booking: The agent instantly extracts all required order information. It intelligently formats this data and pushes it to the Machship API to create the shipment consignment automatically.
  3. 3
    Two-Way ERP Synchronization: Once the consignment is confirmed, the agent immediately captures the carrier name and tracking number from Machship and updates the sales order in CIN7 Core.
  4. 4
    Automated Document Printing: Simultaneously, the agent sends all necessary documents to the correct printers in the warehouse.
  5. 5
    End-of-Day Manifesting: The agent automatically runs a process at the end of each day to generate and print carrier manifests.
MM
"What used to be a 10-minute manual process for every single order is now completely hands-off. The agent works faster and more accurately than any human could. It has fundamentally changed how we operate and prepared us for future growth."
- Matthew Morris, Owner
Slender Morris logo

The Outcome: Tangible Savings and Operational Excellence

$115,000+ Annual Cost Savings

The agent processes over 3,000 orders per month. By eliminating an average of 7 minutes of manual administrative work per order, the company reclaimed over 350 hours of labor monthly. This translates to an estimated annual saving of over $115,000 AUD in operational costs, the equivalent of hiring two full-time administrative employees.

99% Reduction in Shipping Errors

Automation has virtually eliminated human data entry mistakes. This has reduced costly errors, such as incorrect addresses and failed deliveries, by over 99%, saving thousands per year in re-delivery fees and lost inventory.

200% Increase in Processing Capacity

The "zero-touch" workflow enabled Slender Morris to increase its daily order processing capacity by over 200% without adding any administrative headcount. The system seamlessly handles peak demand periods, allowing the business to scale confidently.

Accelerated Fulfillment Cycle

The average time from an order being authorized in the ERP to the shipping label and documents being printed in the warehouse was reduced from over an hour to under 5 minutes. This acceleration gets orders out the door significantly faster, improving cash flow and customer satisfaction.

A Single Source of Truth

With real-time, automated updates, the CIN7 Core ERP now serves as a consistently accurate source of information for the entire company, from the warehouse floor to the finance department.